Please read and make sure you fully understand our refund policy.
Web Design
As a service to the client, payments for design and/or development projects are made in increments. Once a payment or deposit is made for a web design project, it cannot be refunded. If the CLIENT cancels, delays, or postpones a project, Graphic Match will keep any money paid and, if applicable, will charge the CLIENT an extra cost for all work accomplished beyond what was already paid for, no exceptions.
Search Engine Optimization, Social Media Marketing, & Internet Marketing
ALL payments and/or deposits for SEO, PPC, Social Media Management, Content, and other digital marketing services, including one-time, setup, monthly, and maintenance activities, are nonrefundable. For costs received in advance, Graphic Match does not give prorated refunds. Projects cannot be canceled during the minimum time specified in your contract. We require a 30 day notice before the start of each month to cancel for that month; notice must be in writing or by email, and cancellation will not be effective until the minimum term has been completed. Graphic Match will keep any payments paid up to the effective date of cancellation if a project is canceled.
We DO NOT give refunds or money back guarantees because all work is done manually to achieve the best results and avoid any penalties. This is standard procedure for all reputable and experienced SEO marketing firms.
This is further explained by the fact that we have no influence over the conduct of search engine robots or changes in the ranking algorithms of all major search engines. What we guarantee is that your website will be optimized in accordance with the most recent search engine optimization policies, using only “white hat” tactics, which, when combined with our high competence and hard work, will finally result in a positive search engine ranking and traffic increase.
Chargebacks
Your service and/or project will be suspended without notice if we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank. Before service is restored, data are given, or any further work is done, a $50 chargeback fee (issued to recover fees passed on to us by the credit company), as well as any outstanding balances acquired as a result of the chargeback(s), must be paid in full. Contact us instead of filing a chargeback to resolve any billing difficulties. Requesting a chargeback or a PayPal dispute for an authorized charge from us is fraud, and it is never a suitable or legal way to get a return.
Account Termination for Violation of these Terms
Graphic Match reserves the right disable and/or terminate a user’s account if a user is found in violation of these terms. Accounts terminated due to policy violations will not be refunded.
